Terms and conditions
Please read all these terms and conditions.
If you have any concerns, please email us, firstname.lastname@example.org
1. These Terms and Conditions will apply to the use of the services by you (the User).
2. We are WORKFROMHUB LTD, a company in England and Wales under number 13186494 with its registered address at 97 Norton Park Road, Sheffield, England, S8 8GR.
3. These are the terms on which we provide all Services to you. By using any of the Services, you agree to these Terms and Conditions.
4. User A User, or “You” is anybody who has an account with WorkfromHub with an authorised method of payment approved.
5. Agreement means the agreement between you and us for the supply of the Services;
6. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the user, enables the user to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
7. Hub means a private work space which can be booked using our app.
9. Booking means the User’s Booking for the Services from the Supplier
10. Services means the services, including any Goods, of the number and description set out in the Booking.
11. Supplier means WORKFROMHUB LTD
12. WFH App means our app on which the Services are sold.
13. The Services comprise the WFH App which allows users to hire private Hubs in public places. The service is based on the WFH App, through which a user can book and access the Hubs.
14. All Services are subject to availability. Specifically weekend bookings the customer support availability will be limited or not available at all at times. WorkfromHub team will communicate back to user's issues taking place on weekends on the first business day back.
15. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
16. Third Party services. a person or entity other than WorkfromHub Ltd who is a recipient or processor of personal data, such as a service provider or contractor.
17. Subject to your compliance with these Terms, WORKFROMHUB LTD grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the Applications on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by WORKFROMHUB LTD.
18. You are eligible for a full refund if you cancel your booking over 24 hours before your booking start time. If you cancel your booking within 4-24 hours of your booking start time you are eligible for a 75% refund. If you cancel your booking less than 4 hours before your booking start time you are not eligible for a refund. Refunds will be made to the card used for payment. Refunds can take up to 15 working days to appear on your credit or debit card.
19. The user can open the WorkfromHub door in two ways:
By remote access via our app, by tapping the remote access button on their booking.
Using their unique pin code, which will be generated for each booking. This information can be found on their app booking and via e-mail. The access code will be revealed in the app booking under "upcoming bookings" 24 hours prior to their booking.
20. You must co-operate with us in all matters relating to the Services, provide us with all information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed).
21. Exiting the Hub. You must leave the Hub promptly after your booking has finished and close the door fully. This allows the calendar of bookings to run smoothly. By closing the door fully, it ensures that only users who have been invited to use the Services have access to the Hub. Please do not hold the door open for the next person; they must open the door.
22. Personal belongings. You must take personal belongings with you when you leave the Hub. If you need to leave the Hub during your booking, we recommend that you take your personal belongings with you. You must close the door and make sure you have your phone with you to access your unique pin code as you will need this to get back into the hub. From the inside, the door opens without the pin code.
23. Usage. Hubs are intended to be used as an office. They are not to be used for any illegal purpose. WorkfromHub reserves the right to ban users who break this rule and to prosecute where necessary. It is the users responsibility to ensure their equipment is safe to use (E.g. PAT tested).
24. Damages. Users are responsible for any damage that occurs to a WorkfromHub Hub during their booking.
25. Failure to comply with the above is a User default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Agreement with immediate effect on written notice to you.
Personal information and Registration
26. When registering to use the WFH App you must set up an account with a email and password. You remain responsible for all actions taken under the chosen email and password and undertake not to disclose your email and password to anyone else and keep them secret.
28. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.
29. We do not collect or store card payment information, for example credit card numbers. The payment for WorkfromHub is processed by a Third Party. User payment details are subject to the Terms and Conditions of the Third Party supplier. Details of the Terms and Conditions can be found here: https://stripe.com/en-gb/ssa
Basis of Participation
30. When a Booking has been made, we can reject it for any reason, although we will try to tell you the reason without delay.
31. An Agreement will be formed for the Services Booked, upon the user making a booking via the app, booking will have been confirmed once their booking is shown in the "upcoming bookings" sections with all relevant booking information. An agreement for the Services Booked will also be provided if a booking has been made on behalf of a user by the supplier, where following this an email to the User will be sent saying that the Booking has been confirmed.
32. In order to use the service, you will need to enter your credit or debit card details onto the payment screen within the WFH App. No card details are stored. Payment for WorkfromHub is processed by a Third Party. User payment details are subject to the Terms and Conditions of the Third Party supplier. Details of the Terms and Conditions can be found here: https://stripe.com/en-gb/ssa
33. Your privacy is important to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
35. For the purposes of these Terms and Conditions:
a. ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.
b. ‘GDPR’ means the General Data Protection Regulation (EU) 2016/679.
c. ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
36. We are a Data Controller of the Personal Data we Process in providing the Services to you.
37. Where you supply Personal Data to us so we can provide Services to you, and we Process that Personal Data in the course of providing the Services to you, we will comply with our obligations imposed by the Data Protection Laws:
a. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
b. we will only Process Personal Data for the purposes identified;
c. we will respect your rights in relation to your Personal Data; and
d. we will implement technical and organisational measures to ensure your Personal Data is secure.
38. For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the following e-mail address: info@WorkfromHub.co.uk.
Circumstances beyond the control of either party
39. In the event of any failure by a party because of something beyond its reasonable control:
a. the party will advise the other party as soon as reasonably practicable; and
b. the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the User’s above rights relating to delivery.
40. We do not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Agreement was made, or (ii) loss (eg loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer – because we believe you are not buying the Services and Goods wholly or mainly for your business, trade, craft or profession.
Governing law, jurisdiction and complaints
41. The Agreement (including any non-Agreementual matters) is governed by the law of England and Wales.
42. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the User lives in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland respectively.
WorkfromHub right of erasure policy (right to be forgotten)
You have the right to request erasure of your personal data in certain circumstances. Our business must comply with the requirements of the General Data Protection Regulations (GDPR).
Right of erasure requests can be made in writing, electronically or verbally.
How do we verify your identity?
We may ask you to supply valid evidence to prove your identity.
We may verify your identity through a phone call
We accept the following forms of identification:
Proof of address
Processing your request
Our aim is to determine the validity of the erasure request. If the request is not clear, or where if we process a large quantity of information about an individual, the GDPR permits us to ask you to specify the information your request relates to. Where this applies, we will proceed with a request for additional information.
We expect to respond to your request within 30 days of receiving the request as valid. Applicable law may allow or require us to refuse to act on your request, or we may have destroyed, erased, or made your personal data anonymous in accordance with our record retention obligations and practices. If we cannot honour your erasure request, we will inform you of the reasons why.
No charge to comply with the request (with exceptions)
We must fulfil valid requests for erasure free of charge, as per the GDPR rules. However, we may charge a ‘reasonable fee’ when a request is manifestly unfounded or excessive, particularly if it is repetitive.
Excessive, manifestly unfounded or repetitive requests
Where requests are manifestly unfounded, excessive and repetitive, we may refuse to act on the request or charge a reasonable administration fee.
As stated we have to respond to a request for erasure within 30 days. If more time is needed to respond to complex requests, an extension of another two months is permissible, provided this is communicated to the data subject in a timely manner and within 30 days.
Where we decide not to take action on the request of the data subject, we need to inform the data subject of this decision without delay and at the latest within 30 days of receipt of the request.